Privacy Notice

This Privacy Notice explains how Pierson Hosie ("Pierson Hosie", "we", "us", or "our") collects, uses, shares, and protects your personal data when you use Playbook Refinery (the "Service"). Pierson Hosie is the data controller responsible for your personal data.

1. Personal Data We Collect

• Account data — name, email address, and login credentials.
• Content you submit — chart screenshots, trade notes, and other inputs you provide for AI analysis.
• Support data — messages and information you send when you contact us.
• Usage & device data — telemetry, usage logs, device identifiers, and IP address.

2. How & Why We Use Your Data

• Account creation and providing the Service — to operate your account and deliver AI analysis (basis: performance of our contract with you).
• Security and fraud prevention — to keep the Service safe (basis: legitimate interests).
• Product improvement — to understand usage and improve features (basis: legitimate interests).
• Customer support — to respond to your requests (basis: contract / legitimate interests).
• Marketing — only where permitted or with your consent (basis: consent / legitimate interests).

3. How We Share Your Data

• Service providers / subprocessors — hosting, analytics, AI model providers, and support tooling that help us run the Service.
• Merchant of Record (Paddle) — for the sale of our products, subscription management, payments, tax compliance, and invoicing.
• Professional advisers — such as legal and accounting advisers.
• Authorities — where required by applicable law.

4. Data Retention

We keep your personal data only for as long as needed to provide the Service and for legitimate business or legal purposes. When data is no longer needed, we delete or anonymize it.

5. Your Rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal data, to object to certain processing, and to withdraw consent. Where applicable (e.g. in the UK/EEA under GDPR), you also have the right to lodge a complaint with your supervisory authority, and we aim to respond to requests within one month. To exercise any right, contact our support team.

6. International Transfers

Where personal data is transferred outside your country (including outside the UK/EEA), we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

7. Security

We use appropriate technical and organizational measures, including encryption in transit and access controls, to protect your personal data against unauthorized access, loss, or misuse.

8. Cookies

We use essential cookies required to operate the Service and may use analytics cookies to understand usage. You can manage non-essential cookie preferences through your browser settings.

9. Contact

If you have questions about this Privacy Notice or how we handle your data, please contact our support team.